Daniel Marco does not doubt that attorneys would benefit if they stopped focusing on themselves, stopped focusing on money, and started focusing on their clients. At that point, he says, everything will come together. They can start by treating every client as if they were their only client and treating every problem as if it’s their own. Daniel advises responding to every client’s call within 24 hours and to every email and text upon receiving it. “My clients are always so happy when I text,” he said, noting they express gratitude and disbelief when he returns their call quickly. “That’s what I told them I would do.”
The Law Offices of Daniel J. Marco represents people who have suffered personal physical or psychological injury as a result of negligence, recklessness, or someone else’s fault. Daniel learned client empathy from his father, also an attorney, who told him that “anybody who is in your office, they’re there for the biggest problem in their life at that moment … for them to be sitting in your office, it’s the biggest problem they’ve ever had.”